Services
MetSYS systems are backed by comprehensive services for every stage of your deployment.

MetSYS, Inc. supports its customers with a full range of technical support services:

• Planning and Implementation. We provide a full array of consulting services to support your planning and implementation activities.
  
  
• Custom Modules. If our end-user customization tools cannot meet your needs, it is possible to arrange for the development of special modules and features to meet unique requirements.
  
  

“MetSYS has been extremely responsive to questions, suggestions and at times of need! I couldn’t ask for a better technical support team.” Debby Kimbrell Community Council of Greater Dallas

• Hosting Services. MetSYS, Inc. is an Application Service Provider [ASP] . For a monthly fee, we can provide hosting services to run your system and provide access to your users via the internet.
  
  
• Data Data Conversion and Exchange. Arrangements can be made to develop data conversion and exchange routines that allow you to automatically import and export data to and from existing MIS.
  
  
• Training and Workshops. MetSYS, Inc. offers a full array of training:
  
  
  • Workshops. Regular workshops are scheduled in locations accessible to users.
    
    
  • Site-Based Training. Special workshops can be arranged for specific dates and locations. One-to-one and small group training is also possible.
    
    
  • System Manager Training. Special training is available for persons selected to be systems managers for organizations and communities.
    
    
  • Remote Training. It is also possible to arrange interactive training sessions over the internet.
    
    
• On-Site Support. On-site support can be arranged for system installation and troubleshooting, “Turnkey” systems can be purchased with preconfigured hardware.
  
  
• Manuals and Documentation. We provide built-in “Help” and a comprehensive set of regularly updated manuals.
  
  
• Phone Support. Phone support is available to all registered users during business hours, and during extended hours by special arrangement.
  
  
• MetSYS WEB Site. A MetSYS WEB Site provides sales and service support.
  
  
• Ongoing Upgrades. MetSYS, Inc. is constantly refining and upgrading MetSYS in response to the suggestions of users. These upgrades are available at no cost to customers with active service contracts or hosting services.
  
  

These services are backed by over ten years of focused work with cross-organizational and community systems.